I want to thank Chris for turning a really bad situation into a good one. I called AAA because my car wouldn’t start in the Costco parking lot. The person I talked to at AAA said they would send someone out to check my battery. I explained that the battery was 8 years old and was definitely in need of replacing. I asked if that would be covered by AAA and was told the service was covered but I would need to purchase the battery. I explained that I was at Costco and asked if I could buy one from Costco and have it installed. I was told that I could! I purchased a Costco Battery. After a few minutes I got a call for Chris saying he was on his way to help me. I waited about 20 minutes and was then notified on the AAA app that Chris had been reassigned to an “emergency”. I then got a very rude call from a female that said that she worked for AAA and that since I had purchased a battery from Costco that AAA would not be able to assist. I explained that I purchased it after getting the OK from the initial representative. She said she did not care what I had been told, I would not be receiving any help from AAA.
I then called the number back that Chris called me from and he said he had been reassigned to a “Lockout” but it was also in the Costco parking lot. He said as soon as he was finished with that he would assist me. A few minutes latter he arrived and installed my Costco Battery. As a result I will be having all my cars serviced at McNeil’s.
We have been going to McNeils for years now and have always been happy with their service which is friendly, efficient, correct and they often fix small things for us for free. We count on them.
McNeil's was great. From the towing to the service repairs. Their prices were by far better than any other quotes I had received. We wouldn't hesitate to take our cars here in the future.
This was our best experience ever at a repair shop. We had been out of the country for two months and when we arrived back at the motel my truck wouldn't start. I called AAA and they dispatched Eric - a McNeill Towing employee. Eric got us hooked up with McNeil's Repair Service and they took my truck right away. When they realized that I needed a new alternator in addition to new batteries (diesel) they gave us a loaner car to use in order to get to a motel and restaurant. We were at their facility for several hours and were able to observe how well hey treat all their customers. It was a pleasure doing business with them and I wish them all the best!
While visiting from out of state last week, my daughter's car developed a coolant leak while I was driving it one evening with my two grandchildren. McNeil's sent a towing truck to take the car for repair, but in addition, the
truck driver, Mike, I believe, also drove us home which was wonderful as it was late at night. The next day I spoke with Troy who informed me that the
brakes were also in need of repair. He made sure the car was ready for pick up that same day so the children wouldn't miss another day of school. He had even offered a loaner car if needed. Before this, my daughter did not have an auto repair shop, but now she does. I am very grateful for the kind, courteous service of the people at McNeil's that I interacted with. And I am relieved to know my daughter is now driving a safe car.
Robert was a literal life-saver. On a cold snowy Saturday morning he drove up Big Cottonwood Canyon with all the weekend traffic to unlock our car. When he talked to me he said that he knew it was cold and snowy and he was trying to get there as fast as he could. He clarified where we were and that we were ok and I couldn't believe how quickly he came on a weekend. Thank you Robert so much for your help!
These guys are amazing. My car was stuck in a cat track at Alta and the lot was full of cars, so no easy access. I had thought the cat track was a road, in the dark, since it's a road in the summer. Not so. Then it snowed and covered the tracks. They were able to come out immediately and get me up the side of the hill. This looked impossible, but they pulled it up to a higher lot. Thank you so much for saving me and my car!
***TRAVIS CASTRO IS THE BEST MOST FRIENDLY, RESPECTFUL, HONEST, CALMING PROFESSIONAL. A TRUE SUPERSTAR TOW TRUCK DRIVER-PERIOD.
Now this is my story. it went from being in shock at how ridiculously disappointing the first two ballarinas were I dealt with, to being in a good mood and fine with the whole ordeal bc TRAVIS CASTRO was that awesome.
I got turned away and told he couldnt help me from the first guy in a big flat bed,handled the situation. **Now, back to the reason Im writing this- is bc Mcneils is a great company. My experience with them was pretty eventful-went from being ridiculously disappointed in the first two drivers, to being glad I went thru it when the night was over.
I was stuck outside of my car as I had lost my key a month prior and couldnt afford to get a new one cut and programmed. So, the other day I had the money and called AAA for the tow to the nearest dealership so i could get the key made. My car was about ten feet parked off the road in a couple inches of snow and nearby there was minor mud. Truly, minor snow and mud is actually an overstatement. I called AAA and they use McNeils and another tow company Jeirgons (sp.?) for their towing and roadside assistance. The first guy that came out apparently couldnt handle the situation and said he wouldnt be able to tow me bc he couldnt get my car on his tow truck with it bein a Front whnt wheel drive vehicle. Hmmm, isnt that a common issue with this industry? LOL Thought that was strange, but, he called the other tow company to have someone come out with a F350 and she was going to lift the rear end of my car up, and just put dollys under the front tires and Id be fine. Well, when the lady got here, she too couldnt handle that. She was incapable of lifting a dolly and said legally coudlnt help her, then she went off on some b-s about how the terrain was too much to handle. That woman, needs to drop the tough attitude and go do a job in an industry that she can handle-something like selling lemonade or watering plants.
So, with it being an easy job for these people, with borderline zero snow and some small random mud, I was told I was shiit out of luck, and I would have to call a commercial tow truck. Pathetic..felt like it was a prank to be honest... So I called AAA back, let them know the situation, (i was in disbelief) and the awesome, sweet, respectful and fair lady Dispatcher at Mcneils understood my story, and could tell that my situation was a very simple one to take care of.
She INSISTED, GUARENTEED ME, because she knew TRAVIS would laugh at it and could be there in and out no problem and take me 3 miles away to the shop. She said Travis would be there in 30 min, and not to worry.
Travis called me prior to, we talked (and chuckled a bit) about how this is a simple issue and he would be there to help me soon. He showed up sooner than he said, we chopped it up for a bit, (he taught me a lot about simple car issues and car parts), then simply lifted the front of my car up, and we were honestly out of there, and at the dealership within 25 minutes.
He was a very respectful, caring man and my night went from being shocked and pissed, to grateful bc it ended w meeting a good man that helped me with a minor issue but an important one. He took care of it as professional as possible, and hes a great guy to meet if any of you ever get lucky enough to get him to come help you out.
THANK YOU AGAIN TRAVIS, I WOULD CALL YOU AND PAY OUT OF POCKET 3X MORE THAN MY MEMBERSHIP, KNOWING WITH BIG TRAVIS CASTRO COMING I HAVE THE ASSURANCE THAT HE CAN BE ABLE TO HELP ME OUT OF THE SITUATION 110%.
-A TRUE ROCKSTAR AND STUD IN THE BUSINESS, TRAVIS YOU REALLY EXEMPLIFY WHAT LEADER OF A COMPANY SHOULD BE, AND I HOPE YOU GET THE LEADERSHIP POSITION YOU DESERVE.