They used to be great and trustworthy. Not sure what has happened. We always used them and was very happy. They replaced our fuel pump 20,000 miles ago, It went out again (a piece broke off the pump) I went in and spoke with them and was told they wouldn't fix it and it was going to cost me another $700 and the price for the tow to their shop.
Repair completed very quickly and they had great customer service! I would take my car there again!
Everything was great
I was very happy with the service I received. They accepted my discount coupon without question and everything went smoothly. There is a Reems across the street so I got to go try on Cowboy boots while I waited. :-)
I've worked with most of the men here and they are all wonderful! They are trustworthy, efficient, and always willing to do whatever they can to get your vehicle fixed!
We have used McNeil's for over 11 years: oil changes, alignments, car repairs, purchased a vehicle, towing, and a used vehicle inspection. We have always been treated respectfully and there was only one instance (6 years ago?) we weren't happy with the service and we told them. They took care of the issue in a professional manner and because of this, we have stuck with them. You get what you pay for and we feel McNeils prices fairly and we have complete confidence in the work they do.
Great straight forward service. Everything was done in a timely manner and the personnel was personal as well. Mechanical problems never happen at a great time and this was my work truck. The problem occurred late in the afternoon, it received quick attention and I got it back the next day.
I got by borrowing my wife's car for a few hours but I would have preferred to borrow the '66 Bug in the showroom at McNeil's. Guess it wasn't available just then.....
Thanks for the good service. My truck is back at work.
Outstanding! Their long term commitment to their customers is very clear. 25 years ago I opened a video game store in Southern Calif. similar to Game Stop. When a grandma would come in at Christmas time and asked for a suggestion, I taught my employees to recommend the very best game for her grandchild according to his/her preferences. While it would have been very easy to go for the quick buck and unload a horrible game which was going to decline in price very soon (ie. N64 Superman), I was committed to customer satisfaction. This proved not only very beneficial to my customers, but was also an important factor in the long term success of my store. This is the same philosophy you will find at McNeil's. They will not rip you off like so many others we run into. You will never find unnecessary recommended repairs just to add to their short term profit....even if you are someone who would be easily taken advantage of. Going anywhere else is just foolish. 10 stars more appropriate!