SANDY AUTO REPAIR

I had a fairly disappointing first experience with McNeil's Auto Care, and I stated that experience on Google Review as well as here on the establishment's own web review page. To my surprise, I received a personal phone call within an hour of that posted review from Troy, who manages the place, apologizing and asking if I would stop in to talk with him about the experience, etc. I did so later that day, and Troy was again, very apologetic and took ownership of the service I received, but also stated that this was certainly very unusual for their team, and he used my post as a training exercise for his "quick lube" employees. He then took me around to the back shop area, which you don't even realize is there from the street, and I was quite impressed with the breadth and scope of what McNeil's is able to offer in the way of automotive repair. He also refunded my entire original payment, which was not why I posted what I did, but was appreciated, and he sincerely wanted to make it up to me, and said if I would give them another try, that he assured my I would be taken care of as expected. In short, I know that anyone can have an off day, and I also said that in my original post...that this may have been an anomaly for them...and I am now convinced that this was the case here, and am looking forward to having my autos serviced there when the need arises.

I recently moved to Utah from MN, and was looking for a good shop to do an oil change, as I was short on time and heading to Denver that day. McNeil's looked like a clean, modern, great local choice, so I went to them. All seemed good until I noticed some oil drops on my driveway. I pulled my Tahoe into my back shop to pull the wheels off to check everything underneath. I found three issues: 1. A couple of the wheel lug nuts were on so tight that even my 1/2" air wrench would not get them off using 120 psi. I literally had to stand on the end of a tire iron and bounce my 230 lbs on it to get them loose. Those nuts were definitely not torqued to the 140 lbs/ft that Chevy recommends. 2. I immediately saw oil that was leaking from the seal where the filter meets the block surface, so thought I would just tighten it a little and be done with it. But to my surprise, it was not leaking because the filter was not tightened up quite enough, it was leaking because the filter was screwed on SO tight, that the gasket was compressed too much, creating the leakage. I couldn't budge the filter. So I went to the auto store and picked up a new filter and some oil and figure I'd just change it myself. Again, like the lug nuts, some gorilla tightened the filter so much that I could not get the filter to budge...using several different kind of oil wrenches and straps...nothing worked. I even drove a large screwdriver completely through the filter to use as a "breaker bar" to turn the filter. No go....it literally just ripped through the filter casing. My next door neighbor (a professional mechanic by trade) happened to stop over, and couldn't believe how tight it was either. We ended up having to use an air-chisel to catch the lip of the filter, to get that filter to turn, without damaging the block sealing surface of course. I finally got it off that way, but what a pain in the butt. 3. NONE of the Zerk fittings on the suspension were greased. Now most new cars have sealed fittings, and don't need lubrication, but a 2002 Tahoe still has 8 or 9 Zerk fittings that need to be lubed in order to keep the steering and suspension working smoothly. It was very obvious that NONE of these had received any attention. Again, I ended up doing them all myself. Bottom line, I spent a fairly premium price for an oil change (about $65 as I recall), and unfortunately it was not done well at all. I was expecting a nice, easy deal, and it ended up being a mess. Now maybe I happened to have gotten a tech that was having a bad day, and I have to assume that this was an anomaly for McNeil's, but this was not a good experience for me.

As always fast, friendly service.

Super fast and the customer service was exceptional! My first time there and I will definitely be back!

The service as always was superb!

Pete and the gang at McNeils are awesome... they've been taking care of my vehicles for 14 years and they appreciate my loyalty.

We can't say enough about the great service we receive from the staff at McNeil's. Manny and Barry give you constant updates regarding the completion of their work. Their pricing is fair, and when they fix something on your vehicle, it stays fixed! We are very appreciative of the professional service we get at McNeil's.

Excellent Service. Worked me in without an appointment. I appreciate the attention to all my family cars.

Can't be more satisfied with their service!

The service was great and it was done in a timely manner. I would recommend this place.