Outstanding! Their long term commitment to their customers is very clear. 25 years ago I opened a video game store in Southern Calif. similar to Game Stop. When a grandma would come in at Christmas time and asked for a suggestion, I taught my employees to recommend the very best game for her grandchild according to his/her preferences. While it would have been very easy to go for the quick buck and unload a horrible game which was going to decline in price very soon (ie. N64 Superman), I was committed to customer satisfaction. This proved not only very beneficial to my customers, but was also an important factor in the long term success of my store. This is the same philosophy you will find at McNeil's. They will not rip you off like so many others we run into. You will never find unnecessary recommended repairs just to add to their short term profit....even if you are someone who would be easily taken advantage of. Going anywhere else is just foolish. 10 stars more appropriate!