McNeil's has got my back, and if I'm getting work done on my car, you'd better believe that McNeil's is the place I trust to do the job. They have always been exemplary in their honesty and fine work. They never try to push things you don't need done. On the one occasion that a mistake was made (over the course of many years being their customer), they totally owned it and did everything you'd want them to do to make it right. They are trustworthy and personable. They have a great system to keep you apprised of what's going on with your car and how soon it's advisable to have various services or replacements. My primary car has 265,000 miles on it and it runs like a dream because, for years, McNeil's has been taking care of it. We've had plenty of conversations about this system or that and how to keep my old--but happy--car humming along. The service advisors know me by name and I know them by name as well. Any one of them is a pleasure to work with because they truly care. I always leave McNeil's feeling happy, and that's saying something! I find them a cut above any other customer service business and I love them!